Four Signs Your Company Should Outsource IT Support

For many companies, whether to outsource IT support or keep it in house is a difficult decision. If your Oklahoma-based company is in the habit of resolving infotech issues in house — even though it doesn’t staff IT professionals — you may think twice about outsourcing, wondering if it would provide better results than your current support system. How can you tell?

In many cases, outsourcing IT support in Oklahoma is precipitated by obvious signs that outsourcing would be the best option. If your company experiences any of the troubling signs listed below, chances are that it could significantly benefit from outsourcing IT support to an experienced provider of IT support in Oklahoma.

No Plan for Addressing Network Problems After Work Hours
Network problems can occur at any time. That is why it’s important to implement a solution for monitoring network performance around the clock. Outsourcing proactive network monitoring to a third party is far less expensive than hiring an IT administrator to perform the job.

Furthermore, by using elite diagnostic tools, the service provider will have the capability to resolve most network problems remotely. This helps the customer cut costs by reducing the need to have technicians arrive onsite to address network problems.

Not Enough Room in the Infotech Budget for All Your Needs
Deploying an infotech solution on an in house model is typically the most expensive way to deploy it. Conversely, receiving a solution from a third party on a hosted model, in which the provider owns and maintains the resources that support the solution, is a highly cost effective model of implementation, one that involves little if any upfront cost, and helps to reduce maintenance costs.

Business Applications That Operate Sluggishly or Crash
The effectiveness of the desktop environment is largely determined by how efficiently its software programs operate. When programs operate sluggishly and/or routinely crash, it can signify that desktops are infected with malware, need increased server capacity, or are outdated for the types of programs they support.

There is more than one solution for increasing the efficiency of the desktop environment, including: virus protection, firewall management, desktop virtualization, and receiving business applications on a web-based model. The service provider will help you to identify the best solutions for improving desktop performance.

No Disaster Recovery Plan
Every business should have a plan in place for surviving a disaster that destroys the in house IT system and makes its data inaccessible. A proper disaster recovery plan should contain the following basic provisions: offsite data storage, an alternate business location, a plan for deploying hardware to the alternate location, and an option for deploying temporary personnel.

A company has a vague disaster recovery plan that doesn’t cover all the bases increases the likelihood that it will go out of business following a major data loss. A third party service provider that specializes in disaster recovery planning will help your company develop, test, and implement the best recovery plan for its needs.

Summary
If your company doesn’t staff IT professionals, it could likely benefit from outsourcing IT support to a third party provider, especially if any of the following indicators are present: no plan for addressing network problems after hours, not enough room in the infotech budget for all needs, business applications that operate ineffectively, and the lack of a disaster recovery plan.

If your company experiences any of these signs, contact a provider of IT support in Oklahoma today to schedule a free evaluation of you infotech needs.